SaaS Implementation
Help desk and CRM setup: channels, users, workflows and integrations, done right the first time.
A Better Platform. A Better Team.
A Better
Customer Experience.
ABCX Solutions helps growing businesses implement, optimize, and prepare their customer platforms for AI, so your team works smarter and your customers feel the difference.
Services
Configuration, consultancy and custom development for Zendesk, Kustomer, Intercom and more.
CX Optimization
Audits of workflows, routing, help centers and reporting, followed by the changes that make them work.
AI & Automation
Triggers, bots and AI agents that handle the repetitive work and hand off to people at the right moment.
Digital Solutions
Custom apps, help center themes, integrations and websites for when configuration isn’t enough.
Platform Migration
Switching help desks? We move your tickets, customer records, macros and help center content with minimal disruption to your team or your customers.
Managed Support
An expert team on call for admin work, fixes and new requests, with a flexible bank of hours each month.
Training & Enablement
Role-based training for agents, leads and admins, plus playbooks your team keeps using long after go-live.
Reporting & Analytics
Dashboards and reports built around the metrics that matter, so leaders can see what’s working and act on it.
Automate the busywork.
Keep the human.
Automation should give your agents time back, not take the warmth out of support. That balance is what we design for.
A Better Customer Experience.
Let’s build yours.
connect@abcxsolutions.com